Effective Date: November 22, 2025
Brand: MariOn BekOe™ by Chaisbek Inc.
At MariOn BekOe™, each piece is treated as a work of collectible luxury. Because of the limited-edition, pre-order, and made-to-order nature of our collections, this Policy is intentionally strict to preserve the exclusivity and integrity of the brand.
This Policy is a summary only. The Terms of Sale & Website Use Agreement legally govern all purchases.
1. All Sales Are Final
Due to the nature of our collections:
All sales are final.
We do not accept returns or exchanges for:
• change of mind
• fit or sizing issues
• color or shade differences between screens and real life
• missed events, occasions, or delivery deadlines
• minor cosmetic variations typical of artisanal craftsmanship
Once an order is placed and confirmed, it cannot be cancelled, except where non-waivable consumer law strictly requires.
In any conflict between this Policy and the Terms of Sale, the Terms govern.
2. Pre-Orders & Made-to-Order Pieces
Many MariOn BekOe™ pieces are pre-order, made-to-order, or produced in extremely limited runs.
By placing such an order, you acknowledge that:
• payment is taken at the time of purchase
• production and delivery timelines are estimates only
• pre-order and made-to-order items are non-cancellable, non-returnable, and non-refundable, except as required by non-waivable law or for verified defects (see Section 3)
3. Defective or Incorrect Items
We stand behind the craftsmanship of our work.
3.1 Definition of “Material Defect”
A material defect means a manufacturing flaw that prevents normal wear or intended use and is not consistent with the natural variations and artisanal characteristics described in Section 4.
3.2 Reporting a Defect or Incorrect Item
If you receive an item that is materially defective or incorrect:
You must notify us within 7 calendar days of the recorded delivery date.
Email: [email protected]
Include:
• full name
• order number
• clear photos and/or videos of the issue
• a brief description
We may request additional evidence or inspection, including returning the item before a remedy is provided.
3.3 Remedies
If, after review, we determine that the defect is valid or that you received the wrong item, our sole remedies are, at our option:
(a) replacing the piece with the same or a comparable item, or
(b) issuing a store credit for the amount paid for the affected item.
No cash refunds will be issued, except where strictly required by non-waivable law.
4. What Does Not Count as a Defect
The following are not considered defects and are not eligible for refunds, returns, or exchanges:
• normal wear after use
• minor variations in stitching, finishing, or color
• natural characteristics of genuine leather (grain, marks, texture differences)
• slight asymmetry or artisanal variation
• discomfort or fit issues where the delivered size matches the order
• damage caused by improper use, storage, cleaning agents, moisture, chemicals, extreme conditions, or unauthorized repairs
Luxury leather and sculptural footwear naturally contain subtle variations—this is a hallmark of premium craftsmanship, not a flaw.
5. High Heels, Jewelry & Assumed Risk
By purchasing and wearing MariOn BekOe™ heels and jewelry, you acknowledge:
• high heels inherently carry a risk of slips, trips, falls, and discomfort
• jewelry may snag, scratch, oxidize, or react to chemicals, sweat, or cosmetics
• you are responsible for assessing your own comfort, safety, and surroundings
We are not responsible for injuries, accidents, or damage arising from how items are worn or used.
6. Customs, Duties & Lost or Stolen Parcels
You are responsible for all duties, taxes, and brokerage fees applied by your country’s authorities.
Once your order is handed to the carrier, risk of loss transfers to you (unless non-waivable local law requires otherwise).
We are not liable for:
• carrier delays
• parcels lost or stolen after delivery
• customs seizures or inspections
• customs refusals or abandoned parcels
No refunds, replacements, or store credits are provided in these situations except where required by non-waivable law.
7. Statutory Rights & Local Consumer Laws
Nothing in this Policy is intended to exclude or limit any mandatory statutory consumer rights you may have.
Where non-waivable laws apply (e.g., certain EU/UK cooling-off rights), we will comply strictly with those minimum requirements.
Outside those narrow exceptions, our all sales final policy applies.
8. How to Get Help
For questions or to report a legitimate defect or incorrect item:
Email: [email protected]
Subject: “Order #[Your Order Number] – Quality Issue”
Include:
• full name
• order number
• photos/videos of the issue
• a short description
Our team will review and respond as soon as possible.
