Effective Date: November 22, 2025
Document Version: 1.0
Legal Entity: Chaisbek Inc. (d/b/a “MariOn BekOe™”)
Jurisdiction: Ontario, Canada (serving customers worldwide)
Pricing Regions:
• Canada and United States: billed in USD
• Europe: billed in EUR
• United Kingdom: billed in GBP
• All other regions: billed in USD equivalent
Website: marionbekoe.com
Legal Notices / Mailing Address:
Chaisbek Inc.
Unit 4800, 1 King Street West
Toronto, Ontario, M5H 1A1, Canada
Legal Email:[email protected]
Support:[email protected]
Privacy Officer:[email protected]
Security:[email protected]
Québec Notice. A French version will be provided and presented first for acceptance for Québec consumers where required by law unless they expressly choose English. Where required, the French version prevails for Québec consumers.
Summary Snapshot (Non-Legal Overview)
(For convenience only. The full Terms below are legally binding. In the event of any conflict between this Summary Snapshot and the detailed Terms below, the Terms below control.)
• MariOn BekOe™ is a luxury fashion brand offering limited-edition footwear and jewelry.
• Many items are pre-order, made-to-order, or limited-run; availability is not guaranteed and timelines are estimates only.
• All sales are final; no refunds, returns, or exchanges, except where required by non-waivable law or where we expressly confirm a remedy in case of a verified manufacturing defect.
• Pre-orders are charged at the time of purchase and are non-cancellable once placed.
• Product photos are for presentation; minor differences in color, finish, and materials are normal and not considered defects.
• You are responsible for duties, taxes, and import fees, and for providing accurate shipping information.
• We ship using international fulfillment partners; risk of loss transfers when the carrier accepts the shipment.
• Maximum total liability of Chaisbek Inc., MariOn BekOe™, and their directors, officers, employees, and affiliates is CAD $1 per customer, to the maximum extent permitted by law.
• You agree to indemnify us for claims arising from your misuse of products, breach of these Terms, or violation of law.
• Governed by Ontario law, with exclusive venue in Toronto courts (subject to non-waivable consumer protections).
0. Interpretation; Order of Precedence
“Site” means marionbekoe.com and any related domains, subdomains, or online experiences operated by or on behalf of Chaisbek Inc. under the MariOn BekOe™ brand.
“Services” means the Site, e-commerce storefront, customer accounts, newsletters, digital content, and any related online or offline services provided by MariOn BekOe™.
“Products” means luxury footwear, jewelry, accessories, packaging, and any other physical goods offered for sale under the MariOn BekOe™ brand through the Site or related channels.
“Customer,” “you,” and “your” mean any individual accessing the Site or purchasing Products for personal or consumer use. Entities may only purchase on behalf of an identified recipient for personal gifting purposes and not for resale, business use, or commercial purposes.
“Including” means “including without limitation.”
Authoritative Version. If there is any conflict between banners, FAQs, marketing pages, social media posts, emails, or in-Site pop-ups and these Terms, these Terms control. If a translated version conflicts with the English, the English version controls to the extent permitted by law (Québec carve-out: French prevails where required).
Additional Domains; Forwarding.
The Services may be accessed through marionbekoe.com or any other domains or subdomains owned or controlled by Chaisbek Inc. Any such domains function solely as access points or marketing/redirect domains. Regardless of which domain you use to access the Services, these Terms govern your use of the Services in full. In the event of any conflict between information displayed on a redirect or marketing domain and the Terms posted at marionbekoe.com, the Terms posted at marionbekoe.com control.
Clerical Errors & Non-Reliance (Authoritative Version).
We strive for accuracy; typographical, pricing, or formatting errors do not change intended legal meaning and will be interpreted consistently with the text as a whole, subject to non-waivable statutory protections. If a discrepancy arises between an in-Site message and the posted Terms at marionbekoe.com, the posted Terms control. Material inconsistencies may be clarified by an updated posting; clarifications do not change rights or obligations retroactively.
Incorporation by Reference.
The Privacy Policy and Cookies & Tracking Policy form part of these Terms.
Conflicting Terms on Purchase Orders.
Any terms or conditions printed on or attached to any purchase order, email, message, or other document issued by you that conflict with or purport to add to these Terms are rejected and will be of no force or effect, unless a written agreement signed by both parties expressly states that it modifies these Terms.
Promotions and Campaigns.
From time to time, we may offer promotional codes, discounts, or campaigns. Any additional terms provided with such promotions are incorporated by reference and apply only for the duration and scope of that promotion. In case of conflict, these Terms prevail unless the promotional terms expressly state otherwise.
Headings; Interpretation.
Headings are for convenience only and do not affect interpretation.
Privacy & Cookies. The Terms govern commercial and contractual matters. The Privacy Policy governs how personal information is collected and processed. In the event of a conflict between the Terms and the Privacy Policy on matters of personal information, the Privacy Policy prevails.
1. Acceptance of Terms; Updates
By accessing or using the Site, creating an account, subscribing to communications, or purchasing any Product, you accept these Terms and any updates effective on posting.
We may update these Terms periodically. Material changes will be posted on the Site and, where required, notified by email or banner. Your continued use of the Site or purchase of Products after changes take effect constitutes acceptance of the updated Terms.
1.1 Electronic Communications; E-Signatures
You consent to receive notices, policies, and agreements electronically, and agree that electronic acceptance, order confirmations, invoices, and records have the same legal effect as signed originals.
2. What MariOn BekOe™ Is (and Isn’t)
What we provide.
MariOn BekOe™ provides:
• an online storefront for luxury footwear, jewelry, and related accessories;
• limited-edition, pre-order, made-to-order, and ready-to-ship Products;
• brand content, lookbooks, imagery, and styling inspiration;
• customer support related to orders, deliveries, and brand information.
What we are not.
We are not:
• a custom manufacturing service producing to your specifications;
• a law firm or financial advisor;
• a medical, therapeutic, or orthopaedic provider;
• responsible for how you use, style, or combine Products;
• responsible for any third-party services you engage (e.g., couriers after delivery, resellers, cobblers).
We do not guarantee that Products will meet personal expectations beyond what is described, nor that they will fit every foot or body exactly as desired.
Styling and fit content (including size guides, styling ideas, and visual pairings) are provided for general information only and do not constitute guarantees, warranties, or professional advice.
2.1 No Professional Advice.
All content on the Site, including styling guidance, size recommendations, lookbooks, and product descriptions, is for general informational purposes only and does not constitute medical, orthopaedic, therapeutic, or professional advice. You are solely responsible for determining your own comfort, fit, and suitability for wearing the Products.
3. Eligibility & Customer Status
You must be at least 18 years old and legally capable of entering into binding agreements to purchase Products or use the Site.
Purchases by minors under the age of 18 are not permitted. If we learn that a purchase was made by a minor, we may cancel the order and delete the account in accordance with applicable law.
By using the Site, you represent and warrant that:
• you are acting as an end consumer or as a gift purchaser, not as a reseller, unless we have agreed otherwise in writing; and
• all information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. You agree to notify us promptly of any suspected unauthorized access or security breach involving your account.
We may refuse or cancel orders, limit quantities, and suspend or terminate accounts at our discretion, subject only to non-waivable legal obligations.
Consumer Use Only.
Our Products and Services are offered solely for personal, consumer use. We do not sell to resellers, distributors, wholesalers, or businesses. Purchases made for commercial, resale, or business purposes are not permitted. We may, at our sole discretion, refuse, cancel, or limit any order that appears to be made for such purposes, and we may restrict or terminate any associated account. No rights or remedies applicable to business purchasers apply to your use of the Site or to any order you place.
4. Pricing; Currency; Taxes; No Refunds
4.1 Pricing and Currency
Prices are displayed in the currencies indicated on the Site depending on your region (USD, EUR, GBP, or equivalent). Your bank or payment provider may apply FX or cross-border fees; these are your responsibility.
Prices are subject to change without notice; however, changes will not affect orders already accepted by us.
4.2 Taxes
Prices are generally exclusive of applicable taxes (e.g., GST/HST/QST/PST/VAT). You are responsible for paying all applicable sales, use, value-added, customs, and other taxes or duties, except where the Site explicitly states that taxes are included.
4.3 Strict No Refunds; No Cancellations; No Chargebacks
• All payments are final, non-refundable, and non-cancellable, except where a refund is strictly required by non-waivable law or explicitly provided as a remedy under these Terms.
• Once payment is received, pre-orders, made-to-order items, and limited-run Products immediately begin allocation, production preparation, or reservation processes.
• You may not cancel or modify an order once it has been placed, except where we explicitly confirm otherwise in writing.
• If you initiate a chargeback or dispute with your payment provider without a valid legal basis, we may suspend your account, refuse future orders, and you remain responsible for all amounts validly owed, plus reasonable collection costs.
Nothing in this Section affects your statutory rights relating to defective goods, which are addressed in Section 7.
4.4 Payment Processing
We may use third-party payment processors (such as Stripe or similar providers) to process payments. Their terms and privacy policies apply in addition to ours. We do not store full card numbers on our systems.
4.5 Payment Methods, Instalments, Gift Cards, Store Credit & Promo Codes
• Third-Party Payment Options. If you use instalment or “buy now, pay later” services (such as Klarna, Afterpay, or similar providers, where offered), your relationship with that provider is governed solely by their terms. We are not responsible for their decisions, fees, or eligibility rules.
• Gift Cards & Store Credit. Any gift cards or store credits issued by us are, unless otherwise stated:
– redeemable only on marionbekoe.com;
– non-transferable, non-refundable, and not redeemable for cash except where required by law;
– subject to any expiration or usage terms communicated at the time of issuance and in your account.
• Promo Codes. Promotional codes and discounts are:
– single-use, non-transferable, and subject to the specific terms communicated with the promotion;
– not valid on past purchases;
– void where prohibited or if used in a manner we reasonably consider abusive, fraudulent, or inconsistent with the promotion’s terms.
We may modify or withdraw any promotion at any time, except as limited by non-waivable law.
5. Orders, Pre-Orders, and Availability
5.1 Order Acceptance
Your placement of an order constitutes an offer to purchase Products under these Terms. We may accept, reject, or limit your order at our discretion, including after you receive an order confirmation, where permitted by law. If we cancel an order after charging you, we will refund the amount paid for the cancelled items.
5.2 Pre-Orders and Made-to-Order
Certain Products are offered as pre-orders or made-to-order. By placing such an order, you acknowledge that:
• estimated shipping or delivery dates are only estimates;
• production schedules may shift due to capacity, materials, or logistics;
• pre-order or made-to-order items cannot be cancelled, returned, or refunded except where non-waivable law requires or where we confirm a remedy under Section 7.
5.3 Limited Editions; Quantity Limits
We may limit quantities per customer or household to preserve exclusivity. We do not guarantee that any Product, color, or size will remain available. We may discontinue Products at any time.
5.4 Fraud Screening and Verification
We may, in our sole discretion, refuse, cancel, or hold orders that appear suspicious, high-risk, or inconsistent with usual consumer purchasing patterns, including orders using mismatched billing and shipping details. We may request additional verification information (such as proof of identity or address) and may cancel any order if such information is not provided or is unsatisfactory in our reasonable judgment.
Legitimate Interests Assessment.
Where we rely on legitimate interests for fraud screening or order verification, we have assessed and balanced those interests against your rights and reasonable expectations. More information is available upon request.
6. Shipping; Risk Transfer; Delivery
6.1 Fulfillment and Carriers
Orders are fulfilled through our international fulfillment partners and shipped using carriers selected at our discretion. Shipping methods, regions served, and estimated timelines will be displayed at checkout or in support communications.
6.2 Risk of Loss; Title
Risk of loss and title transfer to you once the Products are handed over to the carrier or fulfillment partner for delivery to your address, except where local law provides otherwise.
We are not liable for:
• delays caused by carriers, customs, or other third parties;
• packages lost, stolen, or damaged after carrier acceptance;
• failed delivery due to incorrect or incomplete shipping information provided by you.
6.3 Customs, Duties, and Import
You are responsible for:
• customs duties, import taxes, brokerage fees, and any other charges applied by destination authorities;
• ensuring Products are lawful to import into your jurisdiction.
We do not control nor accept responsibility for customs decisions, inspections, or seizures. No refunds or replacements will be issued for customs-related delays or refusals, except where strictly required by non-waivable law.
7. Returns, Exchanges, Statutory Rights, and Defective Products
7.1 All Sales Final
Due to the limited-edition, pre-order, made-to-order, and luxury nature of our Products:
• All sales are final.
• We do not accept returns or exchanges for:
– change of mind;
– fit or sizing issues;
– color or shade expectations;
– events, occasions, or deadlines missed;
– minor cosmetic variations or imperfections consistent with artisanal work.
This Section 7.1 is subject to any non-waivable statutory consumer rights that apply in your jurisdiction; where such rights apply, we will comply strictly with the minimum requirements and no more.
7.2 Defective or Incorrect Items
In the rare event of a Product that is materially defective due to our fault or an incorrect item shipped:
• You must notify us in writing at [email protected] within 7 calendar days of the recorded delivery date, providing:
– order number;
– clear photos and/or videos of the issue;
– a description of the problem.
• We may request additional information or inspection.
If we determine, in our sole reasonable discretion, that a Product is materially defective or incorrect due to our error, our sole and exclusive obligation is, at our option, to:
(a) replace the affected Product with the same or comparable item within a commercially reasonable time; or
(b) issue a store credit for the original purchase amount of the affected Product.
No cash refunds will be provided, except where non-waivable law strictly requires.
7.3 Non-Eligible Conditions
The following do not qualify as defects:
• normal wear and tear after use;
• minor variations in stitching, finish, or color;
• leather grain, texture, or natural markings inherent to genuine leather;
• slight asymmetries or artisanal variations;
• discomfort or fit issues where the Product matches the ordered size.
7.4 Statutory Cooling-Off Rights (EU / UK and Similar Jurisdictions)
For customers located in certain jurisdictions (including the EU/EEA and UK), local law may grant a statutory right to withdraw from certain distance contracts within a defined period for non-custom, non-personalized goods.
Nothing in these Terms is intended to exclude or limit any such non-waivable rights. However, you acknowledge that:
• pre-order, made-to-order, clearly personalized, and limited-run Products that are produced specifically in reliance on your order or selection may fall under legal exceptions to cooling-off or withdrawal rights; and
• to the extent permitted by law, such Products are treated as non-cancellable and non-returnable under our “all sales final” policy.
Where a statutory right of withdrawal does apply and cannot be waived, we will comply with the minimum obligations required by the applicable law. Outside such non-waivable protections, Sections 7.1–7.3 apply in full.
EU/UK-Specific Rules.
If you are an EU/EEA or UK consumer, Section 7.5 applies in addition to this Section and governs the exercise of any statutory withdrawal rights.
7.5 EU/UK Consumers – Statutory Withdrawal Rights (Where Applicable)
If you are an EU/EEA or UK consumer, you may have a statutory right to withdraw from certain distance contracts within 14 days of receiving eligible goods.
How to Withdraw.
To exercise this right, you must send a clear written statement to [email protected] within the applicable withdrawal period indicating that you wish to withdraw. You may use any wording that clearly indicates your decision.
Return of Goods.
Where the withdrawal right applies, you must return the goods to us in unused condition. Customers may handle goods only to the extent necessary to determine their nature, characteristics, and functioning; we may deduct any diminished value resulting from excessive handling, as permitted by law. You are responsible for all return shipping costs unless applicable law requires otherwise.
Refunds.
Where withdrawal applies, we will refund all eligible payments received for the returned goods (excluding any non-refundable shipping charges) within the timelines required by law. Refunds are issued using the same payment method used for the original transaction unless otherwise agreed. Where permitted by law, refunds may be withheld until we have received the returned goods.
Legal Exceptions.
The withdrawal right does not apply to:
• goods made-to-order or produced in reliance on your selection;
• limited-run pieces;
• customized or personalized goods;
• goods that cannot be returned for health or hygiene reasons once unsealed.
Most MariOn BekOe™ pieces fall within these statutory exceptions. Where such exceptions apply, the withdrawal right does not apply, and our “all sales final” policy governs.
Non-Waivable Consumer Rights.
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights you may have under the laws of your jurisdiction. Where a provision of these Terms conflicts with such rights, the non-waivable consumer protections prevail for those consumers.
8. Product Variations, Sizing, Care, and Presentation
8.1 Visual Representation
Product photos, lookbooks, videos, and styling imagery are illustrative. Colors and finishes may appear differently depending on lighting, photography, and screen settings. Reasonable differences between on-screen representation and physical product do not constitute defects.
8.2 Sizing
Size charts and recommendations are guides only. Feet and fit preferences vary. You are responsible for selecting your size. Fit or sizing dissatisfaction does not entitle you to refunds, returns, or exchanges.
8.3 Care, Maintenance, and Misuse
You are responsible for:
• following any care or maintenance instructions supplied with the Products or on the Site;
• avoiding exposure to extreme conditions (such as excessive moisture, heat, or abrasion) that may damage leather, metals, finishes, or structural components;
• refraining from unauthorized repairs, alterations, or modifications.
We are not liable for damage resulting from improper care, storage, cleaning agents, environmental exposure, or unauthorized repairs.
Damage caused by third-party repair shops, cobblers, or modification services voids all remedies.
8.4 High Heels, Jewelry, and Assumed Risk
By wearing high heels, platforms, or structurally distinctive footwear, and by wearing jewelry, you acknowledge and accept that:
• there is an inherent risk of slips, trips, falls, or discomfort;
• jewelry may snag, scratch, or be affected by impact or chemicals;
• you are solely responsible for assessing your own physical condition, environment, and safety when wearing the Products.
To the maximum extent permitted by law, we are not liable for injuries, accidents, or damages arising from your use or misuse of the Products.
8.5 Allergies and Sensitivities
Jewelry and footwear may contain metals, adhesives, dyes, and other materials that can cause reactions in individuals with allergies or sensitivities. You are solely responsible for reviewing product descriptions and assessing whether a Product is suitable for you. To the maximum extent permitted by law, we are not liable for allergic reactions, skin sensitivities, or other adverse effects arising from materials that are customary or reasonably expected in luxury footwear or jewelry.
9. Intellectual Property, Site License, UGC, Feedback, and Counterfeits
9.1 Intellectual Property and Limited License to Use the Site
All content on the Site, including but not limited to the MariOn BekOe™ name, trademarks, logos, designs, the Infinity Heel™, product names, images, text, graphics, and layout, are owned or licensed by Chaisbek Inc. and protected by intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial shopping and viewing purposes only.
You may not:
• copy, reproduce, modify, distribute, display, or create derivative works based on any part of the Site or Products, except as strictly necessary for personal, non-commercial use;
• frame or mirror the Site without our prior written consent;
• use any automated system (such as bots or scrapers) to access the Site except as allowed by our robots.txt or with our prior written authorization.
You may not use the Site or product imagery for training AI models, data mining, or machine learning purposes without our express written consent.
9.2 User-Generated Content, Tags, and Content License
If you:
• post reviews, comments, or testimonials about the brand or Products;
• tag or mention MariOn BekOe™ in social media content;
• submit photos, videos, or other content to us directly (collectively, “UGC”),
then, to the extent permitted by law and subject to our Privacy Policy, you grant Chaisbek Inc. and MariOn BekOe™ a non-exclusive, worldwide, royalty-free, transferable license to:
• use, reproduce, display, adapt, and distribute such UGC (in whole or in part) in connection with our marketing, Site content, lookbooks, social channels, and promotional materials;
• identify you by first name, username, or handle, where you have made such information public.
You represent and warrant that:
• you own or have the necessary rights to the UGC;
• our use of the UGC as permitted above will not infringe any third-party rights or violate any law.
We may remove or decline to use any UGC at our discretion.
9.3 Counterfeit and Unauthorized Sellers
To help protect customers and the brand, we may sell Products only through marionbekoe.com and a limited number of authorized partners.
We are not responsible for:
• counterfeit or imitation products purchased from unauthorized sellers;
• any representations, warranties, or return policies offered by third parties.
If you suspect counterfeit Products, you may contact us at [email protected] for guidance, but we are under no obligation to refund, replace, or service items purchased outside our authorized channels.
9.4 Feedback and Suggestions
If you choose to send us ideas, concepts, feedback, or suggestions about the Site, the Products, or the MariOn BekOe™ brand (“Feedback”), you agree that:
(a) you provide such Feedback voluntarily and without any expectation of compensation or confidentiality; and
(b) we are free to use, disclose, reproduce, license, or otherwise exploit the Feedback for any lawful purpose, worldwide and in perpetuity, without any obligation to you.
10. Acceptable Use; Prohibited Activities
You agree not to:
• use the Site for any unlawful purpose;
• attempt to gain unauthorized access to the Site or related systems;
• interfere with the security or integrity of our Services;
• use bots, scrapers, or similar tools except as allowed by our robots.txt or expressly authorized;
• misrepresent your identity or affiliation;
• resell Products purchased via the Site as a business, unless explicitly authorized in writing.
We may suspend or terminate access to the Site or cancel orders where we reasonably believe there is fraud, abuse, or legal risk.
11. Warranties; Disclaimers
11.1 Products and Services Provided “As Is”
To the maximum extent permitted by law, MariOn BekOe™ and Chaisbek Inc. provide the Site, Services, and Products “as is” and “as available,” with no warranties of any kind, whether express, implied, or statutory.
11.2 No Implied Warranties
All implied warranties are disclaimed to the fullest extent permitted by law, including:
• merchantability;
• fitness for a particular purpose;
• durability or longevity;
• non-infringement;
• quality beyond what is expressly stated.
11.3 No Guarantee of Outcomes
We do not guarantee:
• that Products will meet personal expectations beyond their described characteristics;
• any particular event, social, or professional outcome from wearing our Products;
• that access to the Site will be uninterrupted or error-free.
Where applicable law does not allow the exclusion of certain warranties, such warranties are limited to the shortest period allowed by law.
Non-Excludable Liabilities. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable consumer law. To the extent such liabilities cannot be excluded, they apply only to the minimum extent required by law.
12. Limitation of Liability (CAD $1 Cap)
To the maximum extent permitted by law:
• The total aggregate liability of Chaisbek Inc., MariOn BekOe™, and their affiliates, directors, officers, employees, contractors, agents, suppliers, and partners for any and all claims arising out of or relating to the Site, Services, Products, or these Terms shall not exceed CAD $1 per customer.
This limitation applies to all causes of action, whether in:
• contract;
• tort (including negligence);
• strict liability;
• statute;
• equity;
• or any other legal theory.
You agree that this limitation is a fundamental term of this Agreement and that you would not have purchased Products or used the Site without it.
Some jurisdictions do not allow certain limitations of liability. In such cases, this limitation applies to the fullest extent permitted by law. If and to the extent a court of competent jurisdiction determines that the CAD $1 aggregate cap in this Section 12 is unenforceable in your jurisdiction, you agree that the limitation of liability shall instead be deemed modified to the lowest aggregate cap and the narrowest exclusions permitted under the applicable non-waivable law, and that this Section 12 shall otherwise remain in full force and effect.
Québec Consumers. For Québec consumers, any exclusion or limitation of liability, warranty, or remedy in these Terms applies only to the extent permitted by Québec’s Consumer Protection Act and related regulations.
13. Indemnification
You agree to indemnify, defend, and hold harmless:
• Chaisbek Inc.;
• MariOn BekOe™;
• their affiliates;
• directors;
• officers;
• employees;
• contractors;
• agents;
• suppliers;
• partners;
from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
• your use or misuse of Products;
• your use of the Site or Services;
• your breach of these Terms;
• your violation of any law or third-party rights.
This indemnity is unlimited and survives termination of this Agreement to the fullest extent permitted by law.
13.1 No Third-Party Beneficiaries; No Third-Party Claims
To the maximum extent permitted by law:
(a) These Terms create rights and obligations only between you and Chaisbek Inc. (d/b/a MariOn BekOe™). No other person or entity, including any of our directors, officers, employees, contractors, agents, suppliers, or partners, shall be deemed a third-party beneficiary of these Terms.
(b) You agree that you will not seek to assert any claim or cause of action arising out of or relating to the Site, the Products, or these Terms directly against any individual director, officer, employee, contractor, or agent of Chaisbek Inc. and that any such claims shall be brought, if at all, only against Chaisbek Inc. itself, subject to the limitations and exclusions set out in these Terms.
14. No Class Actions; Individual Claims Only
To the extent permitted by law:
• You may only bring claims in your individual capacity, not as a plaintiff or class member in any class, representative, or collective proceeding.
• Class actions, class arbitrations, and representative actions are expressly waived.
Where non-waivable consumer law conflicts with this provision, applicable protections prevail for those consumers; otherwise, this Section applies in full.
15. Suspension; Termination
We may, at our sole discretion, without notice where permitted by law:
• restrict, suspend, or terminate your access to the Site;
• cancel or refuse orders;
• restrict future purchases;
if you breach these Terms, create legal or reputational risk, engage in fraud, or if we are required to do so by law or regulator.
Fees or amounts already paid are non-refundable, except where required by non-waivable law.
16. Force Majeure
We are not liable for failures or delays caused by events beyond our reasonable control, including but not limited to:
• power or internet outages;
• supplier failures;
• transportation disruptions;
• pandemics, natural disasters, or wars;
• strikes or labor disputes;
• governmental actions or regulations.
17. Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign or transfer this Agreement, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of assets.
18. Severability; Waiver; Entire Agreement
If any provision of these Terms is found unenforceable, it will be modified to the minimum extent required to remain enforceable; the remaining provisions remain in full force.
Our failure to enforce any provision is not a waiver of that provision or any other right.
These Terms, together with the Privacy Policy and Cookies & Tracking Policy, form the entire agreement between you and us regarding the Site and Product purchases.
If any translated version of this Agreement is provided for convenience, the English version governs to the extent permitted by law (except for Québec consumers, where the French version prevails if required by law).
19. Survival
Sections that by their nature should survive termination will survive, including but not limited to: No Refunds; Intellectual Property; Limitation of Liability; Indemnification; Governing Law; and Dispute Resolution.
The Privacy Policy obligations regarding data retention and deletion survive termination of your account.
20. Notices
Notices may be sent to:
• [email protected] (legal)
• [email protected] (privacy)
• [email protected] (support)
Mailed notices should be sent to the mailing address listed at the top of these Terms.
21. Language
The parties require that this Agreement and all related documents be drawn up in English.
Les parties ont expressément exigé que cette convention et tous les documents qui s’y rattachent soient rédigés en anglais.
22. Export Controls & Sanctions Compliance
You represent and warrant that:
• you are not located in a comprehensively sanctioned country;
• you are not on any applicable sanctions or denied-party list;
• you will not use the Site or purchase Products in violation of Canadian, U.S., EU, UK, or other applicable export/sanctions laws.
Use of VPNs or other tools to conceal your jurisdiction for the purpose of avoiding legal or pricing conditions is prohibited.
23. Copyright, Trademark, and Notice-and-Notice Procedure
If you believe any content on the Site infringes your copyright or trademark, send a detailed complaint to:
DMCA / Copyright Agent
Chaisbek Inc. (MariOn BekOe™)
Unit 4800, 1 King Street West
Toronto, Ontario, M5H 1A1, Canada
Your notice must include:
- Identification of the protected work allegedly infringed.
- The specific URL or location of the infringing material.
- Your name, address, telephone number, and email.
- A statement, made under penalty of perjury, that you believe the use is unauthorized.
- A statement that the information is accurate and that you are the rights holder or authorized agent.
- Your electronic or physical signature.
We may remove or disable content and notify the customer. For international users, this section functions as a Notice-and-Notice procedure to the extent allowed by local law.
Customers may submit a counter-notice including the elements required under applicable law. Upon receiving a valid counter-notice, we may restore the material unless the original complainant initiates legal action within the applicable statutory period.
24. Governing Law; Venue; Small Claims; Class Waiver
Governing Law.
This Agreement is governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles, subject to any non-waivable consumer protection laws in your jurisdiction.
Exclusive Venue.
Subject to non-waivable laws, all claims, disputes, or proceedings arising out of or relating to this Agreement, the Site, or the Products shall be brought exclusively in the courts located in Toronto, Ontario, Canada.
Small Claims.
Either party may bring eligible claims in Ontario Small Claims Court where permitted.
Class Actions.
To the maximum extent permitted by law, no class, collective, or representative actions are permitted. Claims must be brought individually.
Non-Waivable Laws.
If any non-waivable consumer protection law conflicts with this Section for qualifying consumers, those protections prevail for those consumers. For all other customers, this Section applies in full.
EU Online Dispute Resolution.
If you are an EU consumer, you may be entitled to use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes. The platform is available at https://ec.europa.eu/consumers/odr/. We are not obliged to participate in ODR proceedings, but this information is provided as required by EU law.
Additional EU/UK Consumer Rights.
EU/EEA and UK consumers may also have the right to lodge a complaint with their local data protection authority regarding the handling of their personal information. See the Privacy Policy for details.
25. Acceptance
By:
• placing an order;
• creating an account;
• using any portion of the Site;
you confirm that you:
• have read and understood this Agreement;
• agree to be bound by its terms;
• accept the no-refund, no-cancellation, limitation of liability, and class action waiver provisions;
• assume full responsibility for your use of the Products in accordance with local law.
You acknowledge that you have had the opportunity to obtain independent legal advice before accepting this Agreement and that you are entering into it freely and voluntarily.
